Curse

FalconDance · Apr 26, 2009, 10:13 PM // 22:13

Here's one for you:

I just discovered a friend has just been perma-banned. What was his offense, you ask? Anet says he committed fraud - by buying two storage panes for his account through NCSoft. Considering what I know about his background and his integrity, I would guess that either he mis-typed something or their system is that fubar. Although I'd think that if there was a mis-type, the system would have notified him he'd erred rather than Support getting their stickies on it.

So, give Anet money, you run the risk of a perma-ban. I suppose he should be grateful they deigned to give him any sort of reason since they may not at their discretion.

Killerminds · Apr 26, 2009, 10:22 PM // 22:22

+1, Emailed support 2 days ago and no answer yet.

I dont know if Arena Net made a deal with NCSoft to attract people to their new site with the free promotion, but the only thing they're currently getting is bad publicity. Why can't we just get it from In-Game store.

Fitz Rinley · Apr 26, 2009, 10:26 PM // 22:26

Totally aware of this last one to which Falcondance refers. They decide to attack someone whose life and credentials are so far beyond them in integritty it is ridiculously.

I will be watching this, and it will affect the reviews and recommendations I make both in person and in every sales point I am aware of on the web.

Sir Skullcrasher · Apr 26, 2009, 10:54 PM // 22:54

Blah I can't figure out what I typed as answer to my secret question. All I know its something not related to what the question is asking!

Oh well, I got enough storage space to miss out on the free one!

Helene Rosco · Apr 27, 2009, 12:26 AM // 00:26

Same problem here. I was all excited because the NCsoft sight was finally working today, only to discover that my game account was already linked to another account... that I don't recall making. If I'm reading this correctly, one was created for me when I pre-ordered GWEN from the in-game store. Which I only did to get the BMP.

So, apparently participating in their last promotion screwed me for this one. Awesome sauce.

It would have been really great if they'd sent us a registration email from NCsoft when they took the liberty of making accounts for us, since I save them all. But since they haven't I guess I'd better hope I can find my nearly four year old Prophecies key so I have it when Support get's around to emailing me back. At this point I'm about ready to tell them to stick it in their eye. I'd really hate to be on the NCsoft support staff right about now.

McSwift · Apr 27, 2009, 08:58 AM // 08:58

Same problem here. Asked for help on support site, waiting for answer. just to keep this thread on top.

Black Metal · Apr 27, 2009, 09:34 AM // 09:34

I was one of those ppl whose account name was my email address, which of course doesn't fit any more. I sent the ticket on Friday night, got my response Sunday evening. They did ask for all my keys, and amazingly I found them all. Once I sent that in, it was resolved within the hour. Interestingly they treated it as a lost pw, when in fact I knew that but needed to know what my acct name was, however that was listed with the new pw.

Here's some advice: my new acct name was my gw account name minus spaces to 12 chars. For example, if my account name was Corvette Stingray, my NCSoft acct name would be CorvetteStin

this might help others

Gli · Apr 27, 2009, 09:49 AM // 09:49

Quote:

Originally Posted by Black Metal

I was one of those ppl whose account name was my email address, which of course doesn't fit any more. I sent the ticket on Friday night, got my response Sunday evening.

Gah. I started my ticket thursday morning. Yeah, before they even announced the promotion. (I was scouting the NCsoft store in anticipation of buying the slots there using PayPal.) I sent them all info they asked for before it was even friday and I still haven't heard back from them. I guess they don't subscribe to the "first come, first served" ethic. Or maybe it's because I'm dealing with European support.

Quote:

Originally Posted by Black Metal

Here's some advice: my new acct name was my gw account name minus spaces to 12 chars. For example, if my account name was Corvette Stingray, my NCSoft acct name would be CorvetteStin

this might help others

It worked exactly like that for one of my guildies. Unfortunately, my GW account doesn't start with a letter and that's what NCsoft names need to start with. Good advice, but I can't apply it to my situation.

SirSausage · Apr 27, 2009, 02:49 PM // 14:49

Sent a support ticket 2 days ago, still no answer.
Why complicate things? Just give us the extra tab without all that crap.

Bubba · Apr 27, 2009, 03:05 PM // 15:05

I've send the support ticket early on Friday with the same problem so I hope to receive an answer later today, but looking at the amount of people with trouble I might be in for a long wait

Tullzinski · Apr 27, 2009, 03:46 PM // 15:46

I guess I am a lucky one. I had the original emails saved from NCsoft for my accounts. Was able to remember the pwords and the site ran pretty smooth last night. Got the free panes on both accts.

I hope you all get your issues fixed....

Gli · Apr 27, 2009, 03:56 PM // 15:56

Another business day draws to a close (at least in Europe) and still not a word since I sent them all my keys and other info this friday morning.

TyrianFury · Apr 27, 2009, 04:05 PM // 16:05

I'm in the same boat myself. It keeps saying my account has been linked to another plaync account. It won't let you use the same email address for two accounts and I only use the one email address for these things so I know for sure I have only made one plaync account.

Like many others I have sent a ticket to support but with the volume of issues I doubt I'll get a swift response.

What a pain for a storage tab that should of been included automaticaly in the update.

Orange Milk · Apr 27, 2009, 04:27 PM // 16:27

This is piss poor on NCSofts part.

Forcing people to register on the NCSoft store is stupid.

Anyway...

I know the account name, no clue on the PW, even though I typically use the same PW alot(yeah yeah bad idea I don't care)

So anyway I don't know the answers to the security questions either.

Q: Something else I do?

I Answered "Get Drunk" that was wrong and I really can't think of anything else the answer could be.

I sent a ticket, Im expecting an answer sometime after June 1st so that I miss the free pane.

Maybe I should send a new ticket saying that "I need to log in to BUY stuff in the store" and see if I get a quicker response.

Warlord Roberticus · Apr 27, 2009, 07:53 PM // 19:53

What a miserable failure the free storage promo is...everyone should get it pushed to their account automatically. Whoever thought this up should be FIRED! The ncsoft website is terribly contrived and there shuld be no excuse for these technical glitches....

WoW has what, 10 million members at the very least? Ncsoft can't even handle a few measily couple of million. What a miserable joke the promo is and just think what these jerks are doing to Guild Wars' reputation.

GET YOUR ACT TOGETHER!!!

tom999 · Apr 27, 2009, 08:14 PM // 20:14

yep im getting the same here

and now today NCsoft has decided that my account doesn't exist, i keep getting these messages:

'We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.

If you have a Lineage® II account, you may need to change your NCsoft password. Please use the "Forgot your password?" link to do so. Click here for additional help.'

'Your existing PlayNC Master Account is your NCsoft account. Just use your PlayNC username and password to access the new site.'

I mean how many problems can 1 company have?

Is it just me or have NCsoft rained on the 4th year anniversairy parade?

We should just be able to get the free storage account through the guild wars store when we buy an extra storage pane.

Regina Buenaobra · Apr 27, 2009, 08:34 PM // 20:34

Because of all the promotions and activity going on at the NCsoft website over the past week (City of Heroes, GW, Steam), support's experiencing a big increase in the amount of tickets. It seems that a significant number of GW players are trying to retrieve lost or forgotten NCsoft Master Account info or have other account concerns. The support team is working on the queue of tickets as fast as they can. We apologize for the delay. Support will take care of each individual's ticket as soon as they are able to do so.

The undead Mesmer · Apr 27, 2009, 08:57 PM // 20:57

Thank's for the reply Regina good to hear they are working on it.
*waits patiently for a reply on his ticket*

StarrTheInsane · Apr 28, 2009, 01:27 AM // 01:27

Huge thanks for the fast response and reset of the password. I put my ticket in the morning after the update and got my reset email this evening. It puts my mind at ease to have my master account login info. I wish everyone else here best of luck and speedy replies. Thanks again!

KamikazeChicken · Apr 28, 2009, 04:11 AM // 04:11

I just hope Anet keeps the promotion going long enough to give everybody who's having account issues to participate. I'm still dealing with support.